Frequently asked questions

Travel

From 8 June 2020, if you’re a resident or visitor travelling to the UK, you must:

From 10 July 2020 you will not have to self-isolate when you arrive in England, Scotland or Wales if you:

  • Are travelling or returning from one of the travel corridor countries for each respective nation – please check before travelling

England travel corridor countries

Scotland travel corridor countries

Wales travel corridor countries

  • Have not been to or stopped in a country that’s not on the travel corridor list for that nation in the previous 14 days

This applies to all international travel to England, Scotland and Wales, by train, ferry, coach, air or any other route.

If you have been to or stopped in a country that’s not on the travel corridor list, you will have to self-isolate until 14 days have passed since you left that country.

All visitors to the UK must complete a form which collects the following information:
– Contact details
– Travel details (dates etc.)
– Passport details

The form can be completed online here, and submitted no earlier than 48 hours before arrival in the UK.

All arrivals will be required to fill in a contact locator form, to provide contact and travel information so they can be contacted if they, or someone they may have been in contact with, develops Coronavirus. Border Force will undertake checks at the border and may refuse entry to any non-British citizen or resident who refuses to comply with these regulations. Failure to complete the form is also punishable by a £100 fixed penalty notice.

Passengers are advised to use hand sanitiser where this is available to use. If it is not available passengers should wash their hands as frequently as possible

If you can, you should wear a face covering in airports and on board aircraft.

Some people may not be able to wear a face covering. For example, children under the age of 3, people with breathing difficulties and people whose disabilities makes it difficult for them to wear a face covering. You should bring your own face covering for use throughout your journey. Bring spare face coverings for longer journeys and plastic bags to store used face coverings. You should remove your face covering if asked to do so by police, border control or airport security for the purposes of identification.

Airport facilities, including shops and restaurants, are opening in line with Government guidelines.

All people entering the airport are requested to wear a face mask, to observe social distancing, and to wash/sanitise their hands as frequently as possible.

People are requested to wear a face mask inside the airport terminal, to use online check in where possible, and minimise hand luggage.

See above note re passenger forms. The UK’s airports are working with Public Health England to support passengers and provide the space and facilities for social distancing at this time. Our airports have implemented extensive cleaning processes and signage across all terminals to remind passengers of the government’s recommendation to distance themselves at least 2 metres from others, and to wash their hands regularly. Staff are also helping to manage queues across the terminals and provide more space where possible; and will be wearing face coverings at all times. There are some temperature checks taking place at some UK airports (LHR T2, Manchester) but these are trials are not across all airports.

Transfers, excursions and roundtrips

We advise checking with the operator and destination. The LHR Express is currently running a reduced service (every 30 mins). LGW Express has temporarily stopped operations, but this will change as the airport starts operating more flights.

We advise that you check with the specific excursion. Excursions are beginning to operate but this may be at a reduced capacity or schedule.

Accommodation

All hotels, self catering properties, campsites and bed & breakfasts etc. are now open.

Government guidance will apply to all accommodation providers.

Attractions

Most attractions across the UK are now permitted to open, following Government guidelines

We suggest checking with the attraction before planning travel, and bear in mind that many are operating a timed ticketing system. Please also note that some attractions, such as many indoor theatres, remain closed at the current time.

Please check here for the latest update.

General

Face masks are already required on public transport in Scotland, England, and Northern Ireland and will be required in Wales from 27th July.

Face masks are already required in shops in Scotland, and in England from 24th July. Fines can be issued against those failing to wear a mask.

Visitors to the UK from countries affected by the UK Quarantine regulations must not leave the place they are staying for the first 14 days in the UK. After this time they can move freely outside in public, but observe social distancing.

Other visitors are permitted to move around freely, but should check the guidance for each of the devolved nations (England, Scotland, Wales, Northern Ireland). See https://www.gov.uk/coronavirus for more details.

Card is the preferred form of payment at the current time, and some shops are refusing to accept cash.

Yes – although it may be necessary to queue to get into the large supermarkets

Some supermarkets are restricting customers to no more than e.g. 3 of any one item.

Anyone experiencing symptoms must self isolate for 14 days. Full details regarding this, the testing available, and the “track and trace” programme can be found here: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/when-to-self-isolate-and-what-to-do/

Anyone experiencing symptoms must self isolate for 14 days. Full details regarding this, the testing available, and the “track and trace” programme can be found here: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/when-to-self-isolate-and-what-to-do/

Some public toilets have been closed while some lockdown restrictions remain, so visitors should check what facilities are open before planning to travel somewhere for the day.